A help desk is a tool that organizes customer communication to help businesses respond to customers and support them more quickly and effectively. Using a help desk allows your support team to offer the best possible service experience to your customers.

Helpdesks offer features to provide context and insight into customer experiences. They also offer features that allow you to benchmark the performance of your support team, ensuring that your team is truly efficient in assisting and delighting customers. Helpdesk tools are one of the most integral tools for successfully supporting a customer base and delivering effortless customer service.

Every customer-facing team may have several people interacting with customers directly at the same time. If this is happening across multiple email accounts with various people, it gets tricky to minimize duplicated conversations, understand the complete context and know who the customer already interacted with at your company.